Refund policy

Our store sells products with special characteristics. To protect the interests of both parties, we have established the following return policy:

Damaged and Defective Items

Please inspect your order within 48 hours of receipt. If you discover any defects, damage, or if you received the wrong item, please contact us within 7 days via inquiry@boironasia.com and provide the following evidence:

  1. Clear photos or videos showing the defect/damage
  2. Comparison photos of the incorrect item (if applicable)
  3. Order number and description of the issue

We will promptly evaluate the issue and take appropriate corrective action.

 

Non-Returnable Items

The following items cannot be returned:

  1. Personal Reasons: Simply not liking the color, fragrance, or texture; skin incompatibility or personal allergic reactions; change of mind or purchase error; product results not meeting personal expectations.
  2. Product Condition: Opened, used, or tested items; packaging that has been opened or seals that have been broken.
  3. Sale/Clearance Items: Sale/clearance items do not accept returns without reason (except for manufacturing defects).
  4. Gift Cards/Points Items: Gift cards, member points redeemed items.

If you have any questions or concerns about specific items, please contact us.

 

Exchanges

Due to the special nature of the products sold in our store, we do not offer exchange services.

 

Refunds

Once we receive and inspect your return, we will notify you and inform you whether your refund has been approved. If approved, you will automatically receive your refund via your original payment method within 10 business days. Please note that your bank or credit card company may also require some time to process and send the refund.

If it has been more than 15 business days since we approved your return, please contact us via inquiry@boironasia.com.